Leather Renew Guarantee

* 60 day money back guarantee ~ Leather Renew guarantees all of it's products against manufacturing defects for 60 days from the date of purchase. Should any Leather Renew product show signs of suspected defect, the customer should contact Leather Renew by e-mail, customerservice@leatherrenew.com, and explain the problem. Leather Renew staff members will do their best to rectify the problem by replacing the product, if it is defective, or, by approving a refund to the customer. Refunds cannot be made in situations involving customer mistakes in the use of the products, or in cases of customer error in color choice. Should a customer make a mistake in color choice, Leather Renew will work with the customer to exchange the incorrect color. In these cases a small re-stocking fee of 25% of the product's original cost will be applied when the color is exchanged. The customer shall be responsible for all shipping costs involved in exchanges or returns of any kind, except for those involving product defects or order fulfillment errors made by Leather Renew staff. Leather Renew will not be responsible for delivery issues which are the fault of the US Postal Service, UPS, or any other shipper which may be used to deliver Leather Renew Products. No returns will be accepted, nor refunds issued to customers, in the event of an error caused by the shipper. Leather Renew will work with the customer and the shipper in those instances to rectify the error and see that the products ordered are delivered in good condition to the customer.

* E-mail support ~ If you should run into a problem during your project, we will provide whatever support you may need to get you through the job successfully. We provide unlimited e-mail support to those who may require a bit of help with the process. (With a valid order number.)

* We care ~ At Leather Renew we want all of our customers to achieve professional quality results with our products. Our full focus is upon the composition of our kits and materials to be certain our customers have all the tools they need.

* Materials used by Professionals ~ All of our Leather Renew products are the same quality and composition as those used by professional restoration services and shops all over the USA. You'll find no cheap kits with half of what you really need at Leather Renew!

class="indent"* Great prices ~ Leather Renew buys materials in bulk quantities. We also work with our suppliers to always keep our prices low for the professional quality products we sell. Remember------We do not sell cheap gimmick items like you see elsewhere on the internet. Leather Renew products are truly professional quality and our kits have everything you need to do the job professionally. Our complete kits even have things like protective gloves, strainers, brushes, sandpaper, etc., ALL INCLUDED!

 

Shipping Policy

All orders are sent USPS priority mail and are subject to federal regulations.

 

International Shipping Policy

Leather Renew gladly accepts orders from around the globe. Available products, shipping rate and fees may vary depending on the delivery address for your order. Some countries may add a "Value Added Tax" or an "Import" fee. Leather Renew is not responsible for any additional charges that the delivery address country may add upon delivery. Check with your local post office for further information of any fees that may be incurred.

 

Return Policy

Leather Renew guarantees all of it's products against manufacturing defects for 60 days from the date of purchase. Should any Leather Renew product show signs of suspected defect, the customer should contact Leather Renew by e-mail and explain the problem. Leather Renew staff members will do their best to rectify the problem by replacing the product, if it is defective, or, by approving a refund to the customer. Refunds cannot be made in situations involving customer mistakes in the use of the products, or in cases of customer error in color choice. Should a customer make a mistake in color choice, Leather Renew will work with the customer to exchange the incorrect color. In these cases a small re-stocking fee of 25% of the product's original cost will be applied when the color is exchanged. The customer shall be responsible for all shipping costs involved in exchanges or returns of any kind, except for those involving product defects or order fulfillment errors made by Leather Renew staff. Leather Renew will not be responsible for delivery issues which are the fault of the US Postal Service, UPS, or any other shipper which may be used to deliver Leather Renew Products. No returns will be accepted, nor refunds issued to customers, in the event of an error caused by the shipper. Leather Renew will work with the customer and the shipper in those instances to rectify the error and see that the products ordered are delivered in good condition to the customer.

 

Privacy Policy

Leather Renew uses customer information strictly for the purpose of delivering our products to our customers. We do not sell, give away, or disclose any customer information for any other reason except as may be required by law.